ABOUT ISSC

>> Who We Are
>> Our Values
>> Who We Serve
>> Core Service Competencies
>> Our Service Approach
>> ISSC Service Support
>> Business & Professional Compliance
>> Association Membership and Community Support
>> Environment Support

Who We Are

Founded in 1956, ISSC Security initially provided background and investigative services to industrial and financial companies. Today, our services support the security, safety, access control and key customer service needs of many notable and recognized corporations, organizations, facilities and locations within the areas we serve.

Fifty-five (55) years later, ISSC remains a customer committed, solution oriented, service provider delivering cost and operationally effective security, safety, patrol and customer service programs while providing meaningful and stable career opportunity to our employees. We are a privately held company with our Corporate Office located in Houston, Texas.

Our philosophy, structure and operation are uniquely different from mainstream service providers. Ownership is involved not only in policy direction and management of the company, but directly ensures the highest provision of our services to customers. Administrative layers are kept to a minimum to provide maximum response and access to customers and our employees. When was the last time Top Management/Ownership of your current service provider visited with You directly or observed on-site Your specific service needs?

We provide a high level of integrated services to defined end-user market segments. From employee screening and selection to training and customer and service staff support, our programs well exceed service industry standard levels.

Our Values

Our values are simple, clear and steadfast. In all our actions, services and relationships you will find a commitment to integrity, professionalism, quality, openness and prompt response. Through partnerships in service with each customer we continuously endeavor to provide service in the most effective, efficient and value-added manner.

By working together, Customer Management, Site Service Team Members and ISSC Management, we will accomplish Your Service Objectives. We will continually strive to:

• Clearly understand your needs and priorities
• Deliver on our commitment to YOU and your organization
• Provide professional, effective and reliable service
• Provide recognized service value at a fair competitive cost

Who We Serve

Our targeted service segments include:

• Commercial Office Building Complexes
• Petro Chemical and Refining Complexes
• Pipeline and Storage Facilities
• Industrial & Manufacturing Facilities
• Restricted Access Residential Communities
• Corporate Facilities and Campuses
• Private Golf & Tennis Clubs
• Healthcare Facilities
• U.S. Port Facilities
• Distribution Facilities

Core Service Competencies

Our ability to provide multiple high quality and effective service specialties allows for economy of scale benefits in meeting the integrated service demands of our customers.

• Site Security Officer Services
• Console & Building Officer Services
• Community Attendants
• Mobile & Bicycle Patrol Services
• Reception & Visitor Assistance Services
• Dispatching and CCTV Monitoring
• Cargo Inspection Officers
• Pipeline Safety Inspection
• Weigh Scale Services
• Security Consulting and Design
• Security – Safety Surveys and Audits
• MARSEC Compliance Reviews
• Background & Driving Information

Our Service Approach

We believe in a "Strategic Partnership Relationship" where success is defined by the level of "Recognizable Value" delivered to both the Customer and Service Team Member. Our service delivery and management programs provide actual service, rather than just people, and minimize the co-management and supervisory burden on the part of customers while allowing for the advantage of service control, focus and flexibility.

We serve a specific clientele base reflective of our security/service expertise. Unlike other companies in the security/service industry, we do not attempt to “be everything to every service opportunity”. Our efforts are focused on serving the quality and professional focused segments of those key markets which reflect our expertise and we dedicate our full resources to providing maximum service value to them.

“Our Average Service Tenure Exceeds (10) Years Per Customer”
"The Highest In The Security Industry”

While others focus their efforts on being the largest and/or multi-purpose local/national provider, ISSC will remain focused on the reason You, the customer, selected us; to professionally address your service requirements while delivering value for each service budget dollar.

ISSC Service Support

All of our services are supported by experienced and qualified support staffs through our Field, Branch and Corporate Staff. In fact, the majority of our company management began their security careers on the “front line” of providing the direct services for which they are now responsible to deliver.

Such support is inclusive of:

• Experienced Quality Assurance Managers
• 24-Hour Roving Field Supervision and Dispatch Services
• Pro-Active and Visible Service Management Staff
• Continuous Improvement and Quality Control Programs
• Industry Specific Training and Safety Programs
• Service Transitioning Without Trauma

Business & Professional Compliance

We are in compliance with all local, state and federal licensing, registration, insurance, labor and equal employment laws and regulations as well as Department of Homeland Security and TWIC requirements and standards.

Association Membership and Community Support

We are an active member of multiple professional organizations and a direct supporter of local service and benefit organizations.

• ASIS International
• Building Owners & Managers Association
• Community Associations Institute
• American College of Healthcare Executives
• Multiple Contractor Safety Councils
• Gulf Coast Crime Prevention Association
• ISNetworld
• The "100" Club
• Crime Stoppers

Environment Support

We support and participate in multiple environmentally friendly mechanisms within our company as well as participating at the site service level in the environmental friendly programs of our customers.