THE ISSC ADVANTAGE

>> Experience & Resources
>> Customer-tailored Programs
>> Performance Accountability
>> Stability
>> Key Service Focus
>> Value-based Cost
>> Flexibility and Response
>> Proactively-involved Management
>> Industry-leading Service Programs
>> Successful Retention Programs
>> Award-winning Safety Program
>> Transitioning Without Trauma

Entrusting vital security, safety and customer interaction needs to a contracted provider is an important decision.

Therefore, You deserve a company whose service commitment and expertise reflects your own, can deliver clearly defined advantages and positive-impact results within a true service partnership relationship. Having ISSC Security as Your Service Partner provides all these important elements.

Experience & Resources

ISSC provides 54 years of verifiable service history, experience and expertise. We have the service components, staffing capability, financial, technical, and management resources to ensure our service program will effectively meet your needs today and into the future.

Customer-tailored Programs

Working with each valued customer, we can assist in designing and tailoring on-site operational, staffing, training and customer service programs to meet your specific needs. We can additionally provide a range of service consulting avenues, service audit and compliance reviews, security/safety surveys as well as the specific equipment needs ( such as vehicles, communication, tour wand and incident tracking) equipment.

Performance Accountability

We understand customers have choices; that all service is locally based and your satisfaction is reflected in how we meet your individual requirements.

For over four decades, ISSC has built and maintained a demonstrated reputation for cost effective, superior performance, proactive management, and positive impact service. We will make a clear difference in your service needs.

Other providers focus on and highlight size, employee count and revenue growth. Our success is not defined by such measures. It is based exclusively on your satisfaction; our delivery of positive-impact and effective service programs delivered within an open, long term partnership relationship while creating and maintaining relevant, challenging and rewarding service careers for our service team members.

We focus on meeting your needs and 100% retention of our valued customers and employees.

Stability

Our average customer service tenure is the highest in the industry; exceeding 10+ years per customer. Likewise, over 40% of our Service Team Members have been a vital part of our service programs for over 5 years.

Key Service Focus

ISSC is not a “volume focused” or “spectrum” service provider; nor do we attempt to be “the solution” to each and every “service opportunity”. We understand where our expertise and strengths are and focus on meeting defined customer requirements within those areas.

We are the provider of choice within key service markets for those companies and organizations that desire an open and effective partnership, are long term users of contracted security and require an above industry standard level of quality, professional, reliable and consistent service effectiveness.

Retaining our focus enables us to avoid the service performance and staffing quality pitfalls that are often prevalent in contract services.

Value-based Cost

We offer competitive value pricing in all our services. While we recognize cost is a factor in every purchasing decision, we believe the actual value received for the cost is equally important. At ISSC cost is directed toward actual service impact levels; wage rates, benefits, uniforms, employee selection, training and supervision. Areas that provide for a positive service difference.

Flexibility and Response

Whether you require 1 or 100 Service Team Members, ISSC excels in delivering competently staffed and operationally effective service programs. We provide service flexibility not only for your regular or long term needs, but your supplemental or emergency service requirements.

Require supplemental or emergency service assistance for build-out’s, turn-arounds, construction, special events or weather related emergencies? We routinely provide our customers with competent supplemental staffing for their changing needs.

Not a single ISSC customer suffered a service break down during recent hurricane events. Whether through our hurricane “ride-out crews” or the rapid response of our regular and supplemental service teams, service was restored at all customer sites as soon as service could safely be resumed.

Proactively-involved Management

We provide the pro-active, visible and consistent level of service management demanded in today’s business climate.

ISSC’s ownership and management is not only fully accessible, but directly involved in customer interface and insuring the satisfactory provision of our services. From ownership to our Quality Assurance Managers, 24-hour Supervision and Dispatch, we provide an unmatched level of innovative and quality service management and supervision. Administrative layers are kept to a minimum for both customer and employee to allow prompt and clear access to a decision maker who can commit a combination of company resources. The majority of our Supervisory and Management Team have years of proven experience and began their security career on the “front-line” of security, military or law enforcement services.

Visit, call or contact our Corporate Office, speak directly with our ownership. Discover for yourself our management commitment and advantage.

Industry-leading Service Programs

Whether it’s our customer advantage actions, our value assured employee screening and selection of qualified Team Members, comprehensive and industry specific initial and continuation training programs, employee recognition and benefit programs, our commitment to service safety and environmental sensitivity, or our management and supervision programs, we remain in the fore front of quality and innovative service programs.

We urge you to review and discover our commitment to providing each customer with qualified, positive-imaged, dedicated and competent Service Team Members. Find expanded information on these areas in the “Our People” section of our website.

Successful Retention Programs

We are dedicated to providing each employee a “real” employment and career opportunity within a challenging and meaningful work environment. Our employment, retention, benefits and recognition programs are second to none in the service industry.

“Over 40% of our Team Members Have 5+ Years of Service Tenure With ISSC”

The provision of competitive and comprehensive “employee focused” benefit and recognition programs is crucial to recruiting and retaining the highest caliber individuals. We do not “piecemeal” the benefits we offer. Our complete program is provided to each ISSC employee. Likewise, we work closely with each customer to ensure that provided benefits remain cost effective and that those costs are directly proportional to their use at each customer location. Our program has been developed with active employee and customer input and enables each Service Team Member to provide for the security of themselves and their family members.

Award-winning Safety Program

With National Compliance Certification, ISSC’s safety program has resulted in numerous contractor safety awards. Safety is a critical service component and we address it in a pro-active manner. Instruction and awareness is not only a part of initial training, but is reinforced through continuation training and awareness segments.

Our commitment is reflected in multiple national compliance certifications and active participation in recognized and accredited safety and related training programs. Whether through validated ISNetworld compliance, local Contractor Safety Council or High-Rise Fire & Life Safety participation, “SafeStart” - Pipeline Safety - First Aid-CPR-AED certification or multiple other awareness, training and certification programs we participate in, we are dedicated to providing a safe work environment for our service team members, customers, their employees and guests.

Whether site or industry specific, ISSC understands the unique components and special language of a successful safety program.

Transitioning Without Trauma

Transitioning can be a major risk factor. In fact, it is cited as one major reason why many unsatisfied service users do not change. ISSC is renowned for its transition success. We dedicate the needed resources, management, and service staffing to ensure selecting ISSC results an on-time, openly communicated and seamless transition without associated trauma.